HTMT Global Solutions Ltd.

HTMT Global has over 15 years of experience servicing telecommunications companies. With operational excellence gained and the process improvements made over time, the company is geared to meet the requirements of global telecommunications companies.

As a result of servicing Telecom companies across Fixed line, Broadband and Mobility, HTMT Global has been exposed to the operating and functioning subtleties of the Telecom industry. Today, having mastered this vertical and continuously adding value to business and exceeding client expectations, the company has over 3550 people handling 70 million transactions annually.

HTMT Global has moved up the value chain providing Fulfillment Services, handling Customer Service Calls including high end services like Layer III Technical Troubleshooting. Today, the company handles all call types spanning directory, marketing, billing, service, dealer location inquiries with high end technical support for software installation.

HTMT Global has identified 4 phases in a Customer Service Lifecycle. These are:

Acquisition – This is the first phase where the potential customer is identified and targeted for further dissemination of information of product services.
Activation – In the next phase, the qualifying customer is made to enroll for the services, followed by a detailed verification of the customer’s details
Servicing – All customer enquiries get addressed at this stage.
Retention – All steps are taken to ensure highest levels of customer satisfaction at this stage.

All the stages of the Customer Life Cycle are supported by E-mail, Voice Chat, a blend of voice and email and Back Office Services.

Low average handling time with high first-contact resolution rates to maximize cost effective operations
The value of over a decade of expertise in managing end-to-end subsidized service programs for low-income customers
100 percent call recording with 24x7 online access to recorded calls
Full data integration into client-managed systems