HTMT Global is committed to achieving the highest quality standards across the organization. The company’s allegiance to steady, long-term improvement in services is the cornerstone of its business strategy. Working consistently together with clients to improve the overall efficiency and productivity of its Operations, Administrative, and support organizations, HTMT Global aims to achieve its goal of maintaining customer satisfaction and enhancing shareholder value. The company is committed to quality implementation & management of customer processes and has a dedicated team responsible for Operational Excellence.

The Quality Program at HTMT Global is supported by Four Pillars, ISO 9000, COPC, Six sigma Program and Customer Satisfaction Survey, which enables the organization and its partners to achieve business goals by improving two major enablers – People and Process.

The ISO 9000 framework and COPC Framework support a holistic approach requiring the management to run business by balancing Service, Quality and Cost. It enables HTMT Global to establish a process and have a close watch to identify the need for improvement. It also ensures that the improvements achieved through the Process Improvement Initiatives are pegged at the new high level which has been achieved.

Six Sigma is the intrinsic value proposition for HTMT Global that leads the way to consistently deliver the best in class service, and stay ahead of the competition through Process Innovation and Ahead of Class. The company’s unparalleled Process Excellence holds the key to its long-term success. HTMT Global combines strong business and domain knowledge with Six Sigma and Lean quality methods to deliver year-over-year cost and productivity gains to customers. At HTMT Global there are over 10 Six Sigma Black Belts and 2 Master Black Belts, aligned to customer processes driving continuous improvements.

HTMT Global always strives to understand the Customer’s need. The Voice of the Customer is regularly captured through surveys conducted once in 6 months. An analysis of surveys gives HTMT Global the areas of focus while the CSAT study provides the required understanding and proximity to the customer. This approach ensures that HTMT Global is a truly customer focused organization.