HTMT Global Solutions provides a comprehensive range of services in Logistics and Transportation. The company has domain expertise and extensive experience in the industry and customizes solutions according to the partner’s needs. HTMT Global strives for delivering quality while continuously improving processes.
The processes at HTMT Global are industry focused, customer focused and have voluminous capabilities. HTMT Global specializes in -
HTMT Global’s team of Collection Associates makes regular outbound calls to clients customers on invoice and payment related issues. In addition, the Collection Associates take necessary steps to resolve all matters related to the full closure of outstanding invoices.
HTMT Global’s team of representatives makes outbound calls to the client’s end customer’s insurance agent to obtain updated certificates. On receiving the certificate from the insurance agent, the representative reviews it to ensure compliance with the client’s requirements.
HTMT Global’s team of representatives supports clients Roadside Assistance process where they directly interface with clients end customers experiencing mechanical or other difficulties with the transport rented out. This function provides year round roadside assistance for customers anywhere in the US and Canada. Through an inbound/outbound call process and the use of web-based software, the agent handles contacts in accordance with clients Quality Customer Care Procedures.
