With outsourcing, HTMT Global believes in forging strong partnerships, which are at the same time flexible and adaptable. The company proves to be an ideal partner with its expertise in creating a similar business environment. HTMT Global works with the following engagement models –
Build Operate Transfer or BOT is a model where HTMT Global helps the client to set up the contact center from start to the end which includes establishment of the operation, acquisition of facilities and staff and extends to actually running the center for a defined period. Then finally handing over management and ownership to the customer. This BOT model ensures process integrity and minimizes inherent migration risks.
The Traditional Outsourcing works best for routine business processes. In this model, the entire business process is moved offshore to access the expertise and cost benefits offered by the outsourcing partner who takes complete responsibility for carrying out the business process. The company just checks on the quality of process outcomes without being directly involved.
In the Co-sourcing model, the traditional model is followed with the sole difference being that a manager from the company is placed at the offshore center. The manager being physically present keeps abreast of the processes and also contributes with his own expertise and experience.
In this engagement model, both the customer and offshore partner together set up a joint venture entity that is focused on serving the customer's business. The offshore partner brings in local expertise and service skills while the customer brings its knowledge of the existing business function and holds the management reins.
The Assisted Build Out model is for organizations that need help with specific processes like recruitment, training, or quality initiatives associated with captive operations.
