HTMT Global Solutions Ltd.

In 1973, Affina, HTMT Global’s recent BPO acquisition, pioneered the industry's first dealer locator database. This was in response to the industry's need to allow customers to locate the nearest dealer or service center using a toll-free number. Today, HTMT Global partners some of the most recognized names in the Consumer Electronics industry, serving as virtual extensions of their organizations.

HTMT Global’s Customer Service Representatives (CSRs) are trained to handle a wide array of enquiries like location of a retailer or service center, information on new products, claiming a rebate or warranty service, or just registration of their products. The primary objective of every contact is to maximize first contact resolution and minimize the rate of customer returns.

Multi-channel customer service support
Inbound sales and order taking
Data analytics and market research
Fulfillment

End-to-end customer support, including multi-channel inbound service, IVR self-service, and fulfillment
Smart technology solutions, including web-based reporting, case management, and knowledge base
Customer satisfaction and loyalty tracking and analysis, included with every program and
Unmatched knowledge and experience from more than three decades of customer service for the CE industry